Dealing with change and more importantly, the impact of change is a high priority for all organizations. This course is explicitly designed to help managers, change practitioners and employers define and practice change management successfully and to develop change management maturity within their organizations. This course is based on one of the best resources for the professional Change Manager and those organizations seeking to improve their change management capability - The Change Management Body of Knowledge. It offers practical tools, techniques, and models to support any change initiative.

Through the workshop and training, participants will gain understanding of different theories behind change, learn to recognize the need for change and define that change​, assess the organization’s capability and capacity for change, acquire resources, plan change and assess its impact, equip people with appropriate knowledge, skills, communicate & manage change projects and measure change progress, facilitate and manage groups working on change initiatives. They will also practice with managing change by means of case studies and simulated workshop.

Day 1

  1. Change Management Perspective - the overarching theories behind change

  • Why change management matters

  • Change and the individual

  • Change and the organization

  • Key roles in the organizational change

  • Organizational culture and change

  • Emergent change

  2. Defining change - what is change?

  • Aligning change with strategy

  • Drivers for change

  • Change definition

  • Developing vision

  • Scenario design and testing

  3. Managing benefits - ensuring change delivers value

  • Benefits management principles and processes

  • Benefits identification, mapping, and analysis

  • Planning benefits realization

  • Supporting benefits realization

  4. Stakeholder strategy - how to identify and engage stakeholders

  • Identifying and segmenting stakeholders

  • Stakeholder mapping and strategy

  • Managing relationships and mobilizing stakeholders

  5. Communication and engagement - communicating change effectively

  • Theory of effective communicating

  • Communicating change

  • Communication channels

  • Planning communications

  6. Change impact - assessing change impact and progress

  • Assessing the impact of change

  • Assessing and managing the risks of change

  • Business continuity and contingency during change

  7. Change readiness, planning, and measurement - preparing for change

  • Building individual motivation to change

  • Building organizational readiness to change

  • Planning for resistance

  • Measuring change effectiveness

Day 2


  8. Project management - change initiatives, projects, and programs

  • Change within project governance structures

  • Establishing project

  • Change planning and scheduling

  • Executing change within a project environment

  • Transitioning to the business

  9. Education and learning support - training and supporting change

  • Learning theory and skills development

  • Identifying and meeting learning needs

  • Behavioral change and coaching

  10. Facilitation  - facilitating group events through a change process

  • The role of the facilitator

  • Preparing a group process

  • Facilitating a group process

  11. Sustaining systems - ensuring that change is sustained

  • Organization development levers

  • Leadership levers

  • Reinforcement systems

  • Achieving critical mass

  • Embedding change

  12. Personal and professional management - developing personal effectiveness

  • Leadership principles

  • Building team effectiveness

  • Emotional intelligence

  • Effective influence

  • Negotiation

  • Conflict management


  13. Organizational considerations - critical elements of awareness for a professional change manager

  • The change manager and human resources

  • Safety, health and environment issues in change

  • Process optimization in organizations

  • Financial management for change managers

Day 3

Change management simulation workshop.

Participants working in groups are challenged to introduce an innovation in a division of the company X They have up to 9 months of (simulated) time. During the workshop participants will have to:

  1. Evaluate Change Impact and Organizational Readiness

  2. Formulate the Change Management Strategy

  3. Develop the Change Management Plan

  4. Execute the Change Management Plan

  5. Complete the Change Management Effort




© 2019 Momentum LT, MB

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